Berg USA and X-Treme Policies are below.
Shipping costs must be calculated and added to the merchandise total. You can determine your final amount due by checking order status via order history. Shipment is estimated on the weight of the product.
Please select your shipping method.
3 Day Ground
2nd Day Air
Next Day Air
Please select your payment method.
•We will never share your personally identifiable information (name, postal address, phone number, email address, etc) with any third party.
•We will never contact you without your explicit permission.
•Your information is stored on our secure server.
•You may view, update, or remove your personally identifiable information at any time by contacting us as follows:
Items out-of-stock will be backordered and shipped within 60 days after the order is placed. Afterwards, the order will be automatically cancelled. A "No Backorder" policy is available by customer request.
Damaged Goods Policy
•No returns will be accepted without authorization.
•All claims must be made within 10 days of receipt of goods.
•Defective merchandise must be returned, freight pre-paid, within 10 days of receipt of goods. If the returned merchandise is soiled, worn, or bears markings, stickers, or tags not originally on the product, it will not be accepted.
X-Treme Scooter Warranty
.......Even if you did not buy your scooter direct from X-Treme, Rest assured your covered, providing you purchased it from one of our authorized dealers.
Selected 6 Month Warranty models include:
(last updated 09/23/2013)
X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models that are purchased from an authorized dealer and up to 90 days on certain listed models. Original purchase receipt required.
X-Treme Scooters will NOT offer any warranty on any products purchased from second hand sellers, non authorized X-Treme Scooter Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme Scooters will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme Scooters.
Selected 90 day warranty models include:
Electric Bicycle's XB-502 - XB-504 - XB-508 – XB-562 - XB-600 - XB-610 - XB-300Li - XB-305Li - XB-310Li - XB-200Li - XB-210Li - XB-300-SLA - XB-305-SLA - XB-700Li - XMB-420 Elite
XMB-320 - XMB-410 - XG-575-DS - XG-565
XM-3150 - XM-4000Li - XM-5000Li
The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XB-700Li - XB-300Li - XB-305Li - XB-310Li - XB-200Li - XB-210Li - XM-4000Li
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A friendly representative will get back to you quickly. Our support department hours are Monday through Friday 9 AM to 5 PM PST.
We offer a 30 day warranty on all gas engines for all models.
We offer a 90 day warranty on select models: XG-575-DS - XG-565 (Signature Series)
Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
"Manufactures defects will only be covered"
1. Engines are covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.
(Added 12-10-2008) Updated 10-26-2011) (Updated & Improved 3-26-2012)
If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and Conditions
(3-26-2012) (Updated 7-11-2013)
Refunds will be for 100% of the entire purchase price including the original shipping costs.
Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme Scooters, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
Freight collect and COD packages will not be accepted.
- Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
- Include a copy of your invoice.
- Include a copy of the RMA notice you have received from us via our support department help desk.
- Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Contact Tech Support on this link to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone 1-253-777-0690
All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.
BERG USA Product Return Guidelines
X-Treme Scooters and it's Distributor are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.
In the rare case that a customer wishes to return a mechanically sound BERG product we follow the below guidelines:
For unassembled and unopened items:
Customer is responsible to pay return Shipping cost
Product and packaging must be in resellable condition
A restocking fee of 15--‐25% may be assessed based on the following:
Which item is being returned
Condition of product packaging
Condition of product
We will quote an initial refund amount before receiving product back;
Actual amount to be credited will be determined after receipt of product to our warehouse in Lititz, PA and evaluation by BERG USA LLC team member.
Credit for the return will post to your account within 7 days of the date we receive the returned item for evaluation.
For assembled and opened items:
Customer is responsible to pay return shipping cost
A restocking fee of 25--‐50% may be assessed based on product condition
Product must be in resalable condition
No superficial scratches in paint or plastic parts
Wear on tires is very minimal
All original pieces are included
The product is in perfect working order
We will quote an initial refund amount before receiving product back; actual amount to be credited will be determined after receipt of product to our warehouse in Lititzx, PA and evaluation by BERG USA LLC team member
Credit for the return will post to your account within 7 days of the date we receive the returned item for evaluation
Send an email to Orders@BERGToys--‐USA.com with “Return Product Request” in the subject line. Please include the following in your request
Product name and number
Where the product was purchased
Date of purchase
Customer name and address
Reason for the return
Your contact information including e-mail and phone
We strive to serve you with high quality products and excellent service!